question dumpling

faq

Shipping and Delivery


Most orders will be shipped within a week. Orders with preorder items will ship when the preorder item is ready.


Orders to the USA and Canada will take around 1-2 weeks to arrive. International orders will take 1-5 weeks to arrive.


If your first order has not been fufilled yet, you can contact us to combine shipping.


Most orders come with tracking. However, some do not. Please refer to the shipping options per product.


Usually, local pickup can be arranged but due to the current situation with COVID-19, there are no local pickups at this time.

Returns and Exchanges


Once an order has been fufilled, we do not accept cancellations. If your order has not yet been fufilled, you can contact us.


Unfortunately we do not accept returns or exchanges. However, if your package arrived damaged, you can contact us.

Yume Stars System


Yume Stars is a points system that can be accumulated by placing orders and other small tasks.


You can redeem your stars for a coupon code to be used on my shop.

Every 100 stars can be redeemed for US$1! (Minimum redemption of 500 stars)

The coupon is not stackable with other coupon codes.


Yume Stars will never expire unless my shop is closed.

Other Questions


Yes, please contact us.


I frequently attend conventions and Café de Yume goods are sold at some local shops! Check the announcements to see my upcoming events!