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Shipping and Delivery

Most orders will be shipped within a week. Orders with preorder items will ship when the preorder item is ready.

Orders to the USA and Canada will usually take around 1-2 weeks to arrive. International orders may take 1-5 weeks to arrive.

Due to delays from COVID, delivery times may be longer than usual.

If your first order has not been fufilled yet, you can contact us to combine shipping.

Most orders come with tracking. However, some do not. Please refer to the shipping options per product.

Usually, local pickup can be arranged but due to the current situation with COVID-19, there are no local pickups at this time.

Sometimes shipping companies may mark your item as delivered before they actually deliver it to you. Your item may also be held at your post office due to its size. Please check in with your mail courrier and post office or file a claim with the post company.

Unfortunately, if your order has been marked as delivered, we do not send replacements. Thank you for understanding!

Returns and Exchanges

We do not accept any cancellations.

We do not accept returns or exchanges. However, if your package arrived damaged, you can contact us.

Yume Stars System

Yume Stars is a points system that can be accumulated by placing orders and other small tasks.

You can redeem your stars for a coupon code to be used on my shop.

Every 100 stars can be redeemed for US$1! (Minimum redemption of 500 stars)

The coupon is not stackable with other coupon codes.

Yume Stars will never expire unless my shop is closed.

Other Questions

Yes, please visit for more information

Yes, if you are interested in a needlefelt plush commission, please fill out the form here.

If you are interested in other commissions, please email me at

I frequently attend conventions and Cafe de Yume goods are sold at some local shops! Check the announcements to see my upcoming events!

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